Return & Refund Policy

Last Updated: July 13, 2026

At Moran Mart, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return and refund policy below.

Eligible Returns

You may request a return or replacement if:

• You received a damaged product.

• You received an incorrect product.

• The product is expired at the time of delivery.

• The product is spoiled or unfit for consumption.

• The product is missing from your order.

Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

• Fresh Fish

• Fresh Meat

• Chicken

• Duck

• Pork

• Fresh Fruits

• Fresh Vegetables

• Ice Cream

• Frozen Foods that have been opened or thawed

• Opened grocery or snack items

• Products without original packaging

Return Request

Please notify us within 24 hours of receiving your order by contacting our customer support with your order number and, if applicable, clear photographs of the product.

Refund Process

Once your request has been verified and approved:

• Refunds for online payments will be processed to the original payment method within 5–7 business days.

• Cash on Delivery refunds, where applicable, may be processed through bank transfer or another agreed method.

Replacement

Where possible, Moran Mart may replace the product instead of issuing a refund.

Contact Us

Moran Mart
Moran Town, Ward No. 4
P.O. & P.S. – Moranhat
City – Charaideo, Assam – 785670

Email: info@moranmart.com